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20 Best Workforce Management Software Organizations You Should Know About to Handle Your Employees

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By Aakash Gupta

Founder and Remote Work Advocate

Our software reviewers conduct independent evaluations, and any clicks may generate a commission that assists with our testing efforts. Find out more about our transparent approach and software review methodology

Workforce Management Software

Workforce management (also known as WFM) allows you to optimize your staffing needs through programs that target scheduling and timesheets, absence management and payroll. The best workforce management software improves efficiency and reduces manual inputs by simplifying and automating common human resources operations via a holistic solution.

Read on to find out more on 20 of the best workforce management software that can be leveraged to meet your organization’s staff scheduling needs.

To gain a comprehensive perspective on how you can optimize team productivity, have a look at our article on remote team management software.

1. What is workforce management software?

Workforce management (WFM) software essentially comprises a unified set of programs that can be used to oversee staff scheduling for an organization. It’s an excellent way to evaluate labor requirements, automate processes to manage staff schedules and enhance productivity.

2. What should I look for in workforce management software? 

2.1 WFM software comparison criteria: 

  • UI

The user interface should be as intuitive as possible and easy to understand, so that managers and employers can navigate the platform with ease.

  • Usability 

Though workforce management software often encompasses multiple features, it needs to be as simple to use as possible, so that time isn’t wasted constantly contacting customer service.

  • Integrations 

The program should be easy to integrate with other software, so that it can be incorporated as part of a company’s wider suite of solutions.

  • Value for money

The cost should be affordable based on the si

e of an organization and related to the depth of features and sophistication of the software.

2.2 WFM tools key features:

  • Forecasting and budgeting 

One of the most essential aspects of a workforce management solution is that it allows a company to forecast staff availability for particular projects and budget accordingly.

  • Automated reporting 

Technology today allows for reports to be regularly generated on specific factors, such as employee utilization and performance. These can then be automatically emailed out to relevant members of staff.

  • Performance management 

Tracking key performance indicators for individual members of a team as well as wider departments can be simplified with the right piece of WFM software.

  • Time and attendance tracking 

In addition to enabling performance assessment and forecasting availability, workforce management solutions should help companies track employee attendance and hours worked.

  • Real-time scheduling 

Most modern WFM tools should update in real time, so that there’s no lag in determining availability and staff can be assigned to tasks with greater flexibility.

  • Remote management 

As more companies move to varying degrees of hybrid or remote working, the ability to track employees in different locations is becoming increasingly key, with more advanced technology closing up time theft loopholes.

3. 20 Best workforce management software list 

3.1 Saviom Software – Best for planning ahead

Best For: Mid-sized to large businesses 

Working with multinational companies like Siemens, Honeywell, and Fujitsu, Saviom offers resource management and workforce planning solutions.Their Enterprise Workforce Planning software abets the projection of staff utilization and can be customized to show what skills, experience, and qualifications individuals have, so they can be matched to particular projects. 

What Makes Saviom Software Unique?

One of the most useful features of the interface is the clean way it displays capacity versus demand, so a company can avoid overstaffing or understaffing.

Key Features 

  • Advanced capability for forecasting and planning.
  • Comprehensive workflow for requesting and approving resources.
  • Customizable dashboards, portals, analytics, and reports.
  • Real-time optimization, modeling, and simulation of resource allocation.

 

Pricing

Saviom prices their software along different licensing lines: Power for full access, Lite for view-only access and ability to receive reports, and Non-User for those that don’t require direct access to the system.

Pros 

  • The software allows for real-time resource optimization and modeling, which helps organizations to make better decisions.
  • Customized dashboards, portals, analytics, and reports enable users to easily access and analyze important data and insights.
  • The software has a comprehensive resource requisition workflow that streamlines the process of requesting and allocating resources.

Cons

  • The software may not be suitable for smaller organizations or those with limited budgets.
  • The software may have a steep learning curve, which could make it difficult for some users to fully utilize all of its features.

3.2 Oracle – Best for global businesses

Best For: Large businesses

Oracle is the world’s third-largest software house, selling a range of different products, from cloud engineering to database management. Their workforce management solution is one of the most popular on the market.

What Makes Oracle Unique?

Oracle’s WFM solution allows for global tracking of absence with the option for local customizations, flexible scheduling, easy data entry, and integrated health and safety incident reporting and management.

Key Features 

  • Powerful and secure database management system that can handle large amounts of data.
  • comprehensive HR management system that includes recruitment, performance management, talent management, and learning management
  • Business intelligence features that allow businesses to gather insights from their data.


Pricing

Oracle does not officially release its prices, but recent estimates suggest the software costs around $13 per user per month for teams of 1,000.

Pros 

  • Wide range of products and services, including database management, cloud services, and enterprise applications.
  • Extensive customization options.
  • High scalability to meet the needs of large enterprises.

Cons

  • Licensing policies can be confusing.
  • Limited support for open-source technologie

3.3 UKG – Best for workers in rotational shifts

Best For: Mid-sized to large businesses

UKG specializes in human capital management (HCM) solutions. In particular, their software is designed to work with companies in the manufacturing, retail, and distribution industries. Scheduling and costing labor, flexible payroll, and automatic tax calculation are some of the core capabilities, with the added benefit of compliance features like automated break-time alerts.

What Makes UKG Unique?

Scheduling and costing labor, flexible payroll, and automatic tax calculation are some of the core capabilities, with the added benefit of compliance features like automated break-time alerts. UKG’s workforce management solution also offers shift-swapping tools and scheduling information for employees which makes it particularly suited for shift workers.

Key Features 

  • The software offers comprehensive time and attendance tracking, with features such as time clock options, employee self-service, and mobile access.
  • Various integration opportunities to ensure a smooth workflow 
  • The customizable dashboard provides a personalized experience to the employees.



Pricing

UKG does not officially release their prices, but recent estimates are around $600 per 5 users per year, the equivalent of $10 per user per month.

Pros 

  • UKG offers a wide range of HCM solutions, including HR, payroll, talent management, workforce management, and analytics, which can help streamline HR processes.
  • UKG has a mobile app that allows employees to manage their time and attendance, request time off, and access pay information on the go.

 

Cons

  • With its wide range of features, UKG can be complex to set up and manage, requiring a certain level of expertise and training.
  • UKG's customization options are limited, which may not meet the needs of some businesses with unique requirements.

3.4 Fuse Workforce Management – Best for customization

 Fuse Workforce Management

Best For: Small to mid-sized businesses

Fuse has been working in the payroll industry for over 30 years but has transitioned in recent times to becoming a fully cloud-based solution.The software’s modules are sold separately and include time and attendance (manage work schedules and employee absences), payroll (including real-time calculations of staff pay and tax tables) and HR analytics (using employee data to create reports on trends in hiring, pay and career development), which can be deployed individually or as a complete package.

What Makes Fuse Workforce Management Unique?

As a cloud-based system, Fuse keeps sensitive data more secure than on-prem options, as well as making the WFM easy to access from anywhere.

Key Features 

  • Customizable reports and analytics to help businesses track key workforce metrics and make informed decisions
  • Accessible from any device, making it easy for employees and managers to stay connected and productive on-the-go
  • Integrates with a variety of other systems, including accounting and ERP software, to streamline business operations.

Pricing

Fuse does not officially release their prices, but recent estimates are $18 per user per month.

Pros 

  • The software has a modern and easy-to-use interface, making it easy for users to navigate and perform tasks.
  • Includes time and attendance tracking, enabling accurate tracking of employee hours and labor costs.
  • Can be accessed via a mobile app, providing flexibility and convenience to employees and managers.

Cons

  • Limited integrations with other software and platforms.
  • Compared to some other workforce management software, Fuse Workforce Management may be lacking in some advanced features such as predictive analytics and machine learning.

3.5 Alvaria Workforce Engagement Management Suite – Best for contact centers 

Alvaria

Best For: Mid-sized to large businesses

Alvaria have their foundation in call center management, which is still where their specialism lies today. Now, however, it offers on premise, cloud or hybrid solutions for greater flexibility.

What Makes Alvaria Workforce Engagement Management Suite Unique?

The Workforce Engagement Management Suite can be utilized for both office and remote workers. For employees, it incorporates game mechanics and automated coaching workflows to create a better working experience.

For managers, there’s a nifty dashboard where you can monitor agent availability and make adjustments to schedules to account for high or low volumes of calls.

Key Features 

  • Scheduling tool to help managers create and manage employee schedules more efficiently.
  • Analytics and reporting capabilities to help organizations gain insights into their workforce and make data-driven decisions.
  • Self-service portals for employees and managers, allowing them to manage their schedules, time off requests, and other information

Pricing

Price available on request.

Pros 

  • Offers a range of features, including scheduling, time and attendance tracking, workforce management, and communication tools, providing a comprehensive solution for businesses.
  • Can be scaled to meet the needs of businesses of various sizes, making it a good fit for both small and large organizations.
  • Advanced forecasting capabilities allow businesses to plan and manage their workforce effectively, helping to optimize labor costs.

Cons

  • Can be complex, which may make it challenging for businesses to adopt and implement the software effectively.
  • Inflexibility with scheduling rules which makes it tough to customise.

3.6 Blue Yonder Workforce Management – Best for warehouses

Blue Yonder Workforce Management

Best For: Large businesses

Owned by Panasonic, Blue Yonder are principally a supply chain management business. As part of their wider offering, they have also developed a workforce management solution that has been designed around retail and warehousing needs.

What Makes Blue Yonder Workforce Management Unique?

The software allows for site-by-site forecasting of staff availability, as well as easy schedule adjustment due to sick leave or increased/reduced demand. There are in-built compliance features to ensure companies are giving employees legally required breaks. Plus, it can all be accessed through mobile devices to allow for real-time changes.

Blue Yonder’s WFM is powered by the Microsoft Azure cloud, which means greater data security and faster remote access.

Key Features 

  • Provides automated workforce scheduling, which helps organizations optimize their workforce by ensuring the right people are in the right place at the right time.
  • Has compliance management capabilities, which helps organizations stay compliant with labor laws and regulations.
  • Accessible from anywhere with an internet connection, making it easy for employees and managers to access the system from their mobile devices.

 

Pricing

Price available on request.

Pros 

  • Advanced analytics and AI-driven insights that help identify workforce optimization opportunities
  • Real-time monitoring of workforce performance and key metrics to identify trends and make data-driven decisions
  • Robust scheduling and forecasting capabilities that optimize labor costs and ensure coverage

Cons

  • Possible limitations in terms of flexibility and customization options for certain industries or use cases
  • Potentially high cost of implementation and maintenance, making it less accessible to smaller businesses

3.7 SAP SuccessFactors – Best for integrating into a complete solution

SAP SuccessFactors

Best For: Mid-sized to large businesses

Part of multinational software giant SAP, SAP SuccessFactors is the subsidiary that focuses specifically on human capital management, including products for core HR and payroll, talent management, employee experience management and sales performance management.

What Makes SAP SuccessFactors Unique?

Looking specifically at workforce management, the HR analytics and workforce planning module is designed to help managers assess and analyze their staff needs and costs. At the heart of the offering is the SAP Analytics Cloud, which allows companies to assess the best ways to retain key talent. 

Machine learning helps to provide better predictions about staff scheduling and supply-demand to make workforce planning much easier. Additionally, SuccessFactors can be seamlessly integrated into SAP’s wider software offering.

Key Features 

  • The software provides end-to-end talent management solutions, including recruiting, onboarding, performance management, learning and development, and succession planning.
  • Robust HR analytics capabilities that help organizations monitor employee performance, identify skill gaps, and optimize workforce planning.
  • Compliance features for global organizations, including support for multiple languages, currencies, and regulations.

Pricing

Pricing for the entire HCM suite starts at $8 per user per month, or $85 per user per year.

Pros 

  • Comprehensive suite of HR tools, including performance management, recruiting, onboarding, learning and development, and compensation management.
  • Integration with other SAP products, such as SAP HCM and SAP ERP.
  • Mobile-friendly interface and dedicated mobile app.

Cons

  • High implementation costs and complex setup process.
  • Relatively high ongoing maintenance and subscription costs.

3.8 SumTotal – Best for mobile workforces 

SumTotal

Best For: Mid-sized to large businesses

Offering HCM solutions for finance, healthcare, manufacturing and the public sector, SumTotal’s products include talent management (recruiting, onboarding and learning development) and payroll.

What Makes SumTotal Unique?

Their workforce management platform covers time and attendance (boasting multiple timesheet templates), scheduling (utilizing a drag-and-drop dashboard) and absence management. 

The company have also developed a mobile app that allows employees to easily update their status or request leave, while managers can use it to track performance data and use gamification features to increase productivity.

Key Features

  • Performance management tools that allow managers to set goals, track progress, and provide feedback to employees. 
  • Tools for succession planning, which allows organizations to identify and develop top talent.
  • Learning management system that allows organizations to create and manage training courses and materials.

Pricing

SumTotal can be contacted for a quote based on number of users and company size. 

Pros 

  • Flexible and customizable to fit different business needs and workflows
  • Provides detailed analytics and reporting for data-driven decision-making
  • Cloud-based system for easy access and scalability

Cons

  • Requires significant customization to fit specific business needs, which can be time-consuming and expensive
  • Limited support for mobile devices

3.9 Paylocity – Best for automation

Paylocity

Best For: Small to mid-sized businesses

As the name suggests, Paylocity originally specialized in payroll services, but has since branched out into other areas like talent management, benefits administration and core HR tools.

What Makes Paylocity Unique?

Their workforce management solution can automate scheduling, tracking and managing of worked hours to reduce manual workload and mitigate compliance risks. This all feeds into a payroll system so that salaries are automatically calculated based on employees clocking in via mobile, web or kiosks.

The key feature of this clocking-in system is the geofencing Paylocity can help put in place to avoid time theft, backed up by fingerprint scans, facial recognition and photo capture to verify identity.

Key Features

  • Simplifies payroll processing by automating tasks such as calculating taxes and generating paychecks.
  • Helps manage employee benefits by providing tools for tracking employee enrollment, processing claims, and managing benefits providers.
  • Includes features for talent management, such as applicant tracking, onboarding, performance management, and goal setting. 

 

Pricing

Paylocity can be contacted for a quote based on number of users and company size. 

Pros 

  • Robust payroll processing features that allow for easy payroll management and tax filing
  • Integrated time and attendance tracking, as well as employee scheduling
  • HR management tools, such as onboarding and benefits administration, all in one platform

Cons

  • Limited customization options for reporting and dashboard features
  • Additional fees for certain features such as performance management and learning management modules

3.10 Calabrio – Best for employee retention

Calabrio

Best For:  Mid-sized to large businesses

Calabrio’s cloud-based platform is primarily targeted at contact center operations for both in-office and remote workers. The suite includes employee engagement, call recording, quality management and data analytics modules.

What Makes Calabrio Unique?

In the workforce management arena, managers can build schedules according to parameters such as skills, employee availability and customer demand. The tool is designed to automate forecasting and suggest scheduling based on data from previous months.

Maintaining the ‘human’ element is one of the core mantras of Calabrio, which is why their WFM solution makes it easier for staff to build their own schedules, trade shifts and stay on top of changes through a workforce management app – the overall goal being increased employee retention.

Key Features 

  • Tools for monitoring customer interactions and measuring the quality of customer service.
  • Allows managers to track employee performance metrics, provide feedback, and create performance improvement plans.
  • Supports customer interactions across multiple channels, including phone, email, chat, and social media.

Pricing

Pricing is based upon a minimum per seat fee, with the option to scale or reduce as needed. 

Pros 

  • Provides advanced call center analytics and insights to help optimize performance and productivity.
  • Offers workforce management features such as scheduling, forecasting, and adherence tracking.
  • Integrates with other call center software tools such as customer relationship management (CRM) systems.

Cons

  • Primarily geared toward call center operations, so may not be as useful for businesses in other industries.
  • May require some training to fully utilize all the features and functionality.

3.11 BambooHR – Best for SMBs

BambooHR

Best For: Mid-sized to large businesses

 

Where many of the other WFM providers on this list only deal with larger corporates, BambooHR is a workforce management software for the small business and medium business segment. Their complete human resources information system (HRIS) ranges from secure digital employee records storage to standardized workflows for enhanced efficiency.

What Makes BambooHR Unique?

BambooHR makes it easy to manage time worked as well as paid time off, in order to simplify payroll and compliance issues.One of the company’s most admired aspects is the reporting function, which ticks all the UI boxes while providing strategic insights on workforce planning and employee turnover. 

Key Features 

  • Employee database management to manage employee data, track employee progress and history, and maintain records. 
  • Customizable reports and dashboards to track key metrics and HR data.
  •  Integrations with other HR and business software to streamline workflows and data management.

Pricing

Pricing is broadly divided into two levels: Essentials, which includes all the HR management and employee self-service features, and Advantage, which adds on hiring and onboarding, as well as advanced reporting and integration options.

Pros 

  • The software is customizable, allowing businesses to tailor it to their specific needs.
  • BambooHR provides a centralized location for HR information, including employee data, performance metrics, and benefits information.

Cons

  • Reporting capabilities are limited compared to some other HR software options.
  • It may not have some of the more advanced HR features that larger businesses require.

3.12 Planday – Best for employee communication

Planday

Best For: Small to mid-sized businesses

Planday was acquired by cloud-based accounting software provider Xero last year and is now fully integrated into the parent company’s offering, which also includes e-invoicing from Tickstar and data capture from Hubdoc.

What Makes Planday Unique?

With payroll principally handled by Xero, Planday focuses purely on WFM aspects like scheduling and time tracking, with reporting features to track staff performance and productivity.The business offers an app that allows for mobile shift scheduling and staff rota creation. It also includes an inbuilt messaging system to make contacting employees in different locations easier. 

Key Features

  • Planday provides a visual drag-and-drop schedule builder that makes it easy for managers to schedule employees and make changes on the fly.
  • Includes an in-app messaging system that allows managers and employees to communicate with each other, as well as a newsfeed where managers can share company news and updates. 
  • Allows employees to clock in and out using their mobile devices or a designated tablet, which can help reduce time theft and improve payroll accuracy.

Pricing

Pricing per user for small businesses starts from $1.99 per month (minimum five users), rising to $2.99 for businesses of 20-50 employees across multiple locations. Larger companies should expect to pay more. 

Pros 

  • Customizable and flexible scheduling options
  • Mobile app for convenient access to schedules and employee information
  • Integration with payroll and accounting systems

Cons

  • Occasional bugs and glitches reported by users
  • Limited customer support options

3.13 Workday – Best for enterprise businesses

Workday

Best For:  Mid-sized to large businesses

 

Offering financial management, HR systems and planning tools for companies with more than 2,000 employees, Workday has a broad set of cloud-based human capital management products.

What Makes Workday Unique?

Their HCM features include talent training, customizable incentive schemes and detailed analytics reports that turn complex raw data into digestible reports.Intelligent automation reduces manual man hours but still allows for flexibility if you want to tailor your processes or scheduling.

Key Features 

  • Provides a single system for managing all HR-related processes, including employee profiles, compensation, benefits, time tracking, and absence management.
  • The recruiting module helps organizations attract, engage, and hire top talent, with features such as job posting, candidate management, and interview scheduling.
  • Payroll module provides real-time calculations, pre-built reports, and configurable rules to help ensure accurate and compliant payroll processing.

Pricing

Workday does not share pricing details publicly but is generally one of the more expensive options on the market.

Pros 

  • Comprehensive HR management capabilities, including recruiting, onboarding, benefits, and performance management
  • Real-time analytics and reporting for better decision-making
  • Mobile app for employees and managers to access information and perform tasks

Cons

  • Complexity and longer implementation time due to its extensive features and functionality
  • Limited customization options, which may not be suitable for certain industries or business needs

3.14 People HR – Best for ease of use

People HR

Best For:  Small to mid-sized businesses

Based out of the UK and part of business management software organization The Access Group, People HR’s HRIS is used in the IT, finance, manufacturing, non-profit and retail sectors.

What Makes People HR Unique?

The web-based software allows companies to automate workflows for repetitive tasks, centralize employee records, keep tabs on absences, track worked hours via a mobile app or the automatic Geo Sensing capability, and automate expense reporting.

Additional benefits include integrations with common payroll software like Xero and Sage, as well as performance management review templates.

Key Features 

  • Allows users to manage and store information about employees, including job details, salary, and personal information.
  • Facilitates the onboarding process, including background checks, compliance training, and setting up employee accounts.
  • Offers payroll processing and tax management features, allowing users to calculate pay and manage tax deductions.

 

Pricing

People HR offers three broad bands of pricing: Professional for core HR and WFM features (£5), Enterprise for the additional recruitment and talent management modules (£7), and Elite for customization across the entire system (£9).

Pros 

  • Customizable workflows and templates for various HR tasks
  • Mobile app available for remote access
  • Good customer support with helpful resources and responsive team

 

Cons

  • Reporting and analytics capabilities could be more robust
  • Some features are only available in higher-priced plans

3.15 NICE – Best for machine learning and AI

NICE

Best For: Mid-sized to large businesses

An Israeli software outfit focused on the contact center market, NICE’s customer experience services range from journey orchestration (i.e., optimizing the customer journey) to providing virtual bots to solve common problems, freeing up agents for more complex issues.

What Makes NICE Unique?

The workforce management aspect focuses on improving employee engagement, minimizing manual administration and agile scheduling using machine learning via the cloud.

NICE’s golden promise is that it helps companies fulfill service-level agreements through improved employee utilization, scheduling efficiency and forecasting.

Key Features 

  • Enables the quality monitoring of customer interactions and agent performance through various channels such as voice, email, chat, and social media.
  • Provides insights and analytics on customer interactions, agent performance, and contact center operations.
  • Helps in optimizing the contact center workforce by managing staffing levels, forecasting call volumes, and scheduling staff.

 

Pricing

NICE can be contacted for a quote based on number of users and company size. 

Pros 

  • Provides a wide range of features for managing contact center operations.
  • Offers flexibility with its cloud-based platform.
  • Leverages AI to assist agents in real-time, improving customer experience.

Cons

  • Users have reported that the interface can be complex and difficult to navigate.
  • Implementation and onboarding can be time-consuming and require significant training.

3.16 Verint – Best for managing both customer-facing and back-office employees

Verint

Tools to improve customer engagement and agent management are at the heart of Verint’s offering. The software provider has worked with more than 85 of the Fortune 100 companies.While Verint has traditionally focused primarily on agents in branch centers, recent years have seen them extending their software to optimize the scheduling and task automation for back-office staff as well, with additional features developed to support distributed working.

What Makes Verint Unique?

Their workforce management solution includes forecasting and scheduling to lessen overstaffing and overtime, employee engagement features to reduce absence and increase retention, and tools to analyze the quality of employee-customer interactions.

Key Features 

  • Helps organizations monitor and manage employee performance through goal setting, feedback, and performance metrics.
  • Provides real-time reporting and analytics to help organizations make data-driven decisions.
  • Integrates with other HR systems and applications to provide a seamless experience for users.

 

Pricing

Pricing is not publicly available for Verint, though they can be contacted for a quote.

Pros 

  • Supports multichannel interactions, including voice, email, chat, and social media
  • Offers customizable dashboards and reports to monitor key metrics and KPIs
  • Integrates with other business systems and applications for seamless data exchange

Cons

  • The pricing may be relatively high, particularly for smaller businesses with limited budgets
  • Requires a significant amount of training to use effectively, particularly for complex features such as analytics and performance management

3.17 Humanity – Best for shift scheduling

Humanity

Best For: Small to mid-sized businesses

Humanity is one of the best workforce management software for pure WFM. Focusing on doing one thing right, the platform can be integrated with wider HCM platforms and payroll infrastructures if you want to include it as part of a seamless suite.

What Makes Humanity Unique?

For employees, the solution makes it easy to monitor work hours, trade shifts and request days off in real time. For managers, the solution makes it easy to forecast staff availability, track costs and ensure compliance with local laws.Humanity allows companies to create customizable rules to suit the peaks and ebbs of their particular business model, as well as compliance issues for specific regions or countries.

Key Features 

  • Scheduling tool allows managers to create and edit schedules for their employees. It also allows employees to view their schedules, request time off, and swap shifts with co-workers.
  • Provides a range of reports and analytics to help managers track employee performance, identify trends, and make data-driven decisions.
  • The software includes features to help managers and employees communicate, including chat, email, and messaging.

 

Pricing

Pricing is broadly divided into three groupings: Starter for teams (including basic scheduling and availability management), Classic for mid-sized companies (including analytics, payroll exporting and budgeting) and Enterprise for large businesses (including custom HCM integration and open API). 

Pros 

  • User-friendly interface that is easy to navigate and use
  • Multiple integrations with other business software and applications
  • Offers a wide range of scheduling and time-tracking features

Cons

  • Can be expensive compared to other similar workforce management software
  • Limited customization options for scheduling and time-tracking features

3.18 Reflexis – Best for accurate time tracking

Reflexis

Best For: Mid-sized to large businesses

Mobile computing company Zebra Technologies snapped up Reflexis a couple of years ago to expand their reach into workforce management.

Reflexis’s scheduling facility utilizes AI to optimize and automate employee workloads through real-time data capture and analysis, while its employee self-service features improve employee engagement by making it simple to view accrual balances, request leave and adjust availability.

What Makes Reflexis Unique?

One of Reflexis’ greatest strengths is its time and attendance tech, which offers the option for companies to track staff hours via facial recognition, voice control or QR codes. The company has designed their time clocks for improved accuracy, minimizing errors around shift breaks and reducing the complexity of reporting processes.

Key Features 

  • Allows managers to assign tasks to employees and track their progress to ensure that everything gets done on time.
  • Provides tools for setting and tracking employee goals, conducting performance reviews, and identifying training needs.
  • Has communication tools for sharing information with employees, such as announcements, policy updates, and task assignments.

 

Pricing

Reflexis can be contacted for a quote based on number of users and company size. 

Pros 

  • The software provides a wide range of workforce management features, including scheduling, time and attendance tracking, task management, and performance management.
  • The communication tools in Reflexis help to keep employees informed and engaged.
  • The real-time data and analytics provided by Reflexis can help managers make informed decisions and optimize their workforce.

Cons

  • Reflexis may not be suitable for businesses outside of the retail and hospitality industries.
  • The software can be complex and may require a significant amount of training to use effectively.

3.19 Ceridian Dayforce – Best for complex workforces

Ceridian Dayforce

Best For: Mid-sized to large businesses

Workforce management, payroll, HR, and talent development all feature in Ceridian’s Dayforce HCM software, which is a cloud-based solution. The platform is capable of collecting and digesting complex shift information and employee data to create actionable reports for companies to better utilize their workforce.

What Makes Ceridian Dayforce Unique?

Strategic scheduling based on data analysis, location-based timekeeping with geofencing capabilities and absence management assessments are all part of the core functionality, which also aims to ensure compliance with local labor laws.

Key Features

  • Offers HR management tools such as employee profiles, organizational charts, and document management. 
  • The platform includes tools for payroll processing, tax management, and compliance.
  • Allows employees to clock in and out via mobile devices or desktops, and provides tools for tracking employee schedules and absences.

Pricing

Pricing of the Dayforce platform is based upon what modules a company chooses to incorporate, whether that be purely core HR, workforce management or talent acquisition. Ceridian offers the option to purchase this as an enterprise license or on a pe user basis. 

Pros 

  • Comprehensive suite of HR, payroll, and workforce management tools.
  • Mobile access for employees and managers.
  • Designed to help organizations comply with labor laws and regulations.

Cons

  • May be too complex or feature-heavy for smaller organizations.
  • Some users may find the interface unintuitive or difficult to navigate.

3.20 Infor Workforce Management – Best for a unified solution

Infor Workforce Management

Best For: Mid-sized to large businesses

Infor has a broad portfolio of software for enterprise-sized companies, having originally started out as an enterprise resource planning specialist.

What Makes Infor Workforce Management Unique?

Their workforce management platform has such time and attendance capabilities as automated tracking of employee time and real-time pay categorization, meaning the system can apply rules for different pay brackets by itself. Other key features include the multi-view scheduler, which can be customized for different industries to forecast and track staff availability, machine learning algorithms to turn previous data into WFM models for the future.

Key Features 

  • Allows managers to create schedules based on employee availability, workload, and labor laws
  • Manages employee leave requests, tracks remaining leave balances, and ensures compliance with labor laws and company policies.
  • Provides employees with access to their schedules, leave balances, pay stubs, and other relevant information.

Pricing

Pricing is not publicly available for Infor, though they can be contacted for a quote.

Pros 

  • User-friendly interface with customizable dashboards
  • Integrates with various HR and payroll systems for streamlined processes
  • Provides real-time data and analytics for informed decision-making

 

Cons

  • Customization and configuration may require additional professional services, leading to higher costs
  • Limited options for mobile access and functionality.

4. FAQs 

  • What should I look for in workforce management software?

Determining the best workforce management software for you depends on factors like the size of your organization and the level of sophistication you desire. There’s no point in spending lots of money on a WFM solution that has advanced data analytics capabilities if you’re only using it for a team of 10 or 20 people, for example.

  • What is a good workforce management?

The best workforce management software incorporates automated scheduling, forecasting and performance management with usability and easily navigable UI. After all, it doesn’t matter how sophisticated a product’s machine learning capabilities are if the interface requires intensive, time-costly training to comprehend.

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